Online Orders

Item Availability / Temporarily Out of Stock

If an item selected is temporarily out of stock at the time of your order, you will be notified via Email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at info@orchidcosmetics.com.

Sales Tax

We are required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email info@orchidcosmetics.com.

Accepted Payment Methods

American Express
MasterCard
Visa
Visa Debit

We’re Sorry, We Do Not Accept
Debit Cards
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with issuing banks and billing addresses outside Canada or U.S.
Important information
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

For orders shipped outside Canada, shipping status is not available Online. For information on your international order status, contact info@orchidcosmetics.com.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request

If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at info@orchidcosmetics.com.