We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.

If you wish to return an item(s) from your online order, please submit your return request to info@orchidcosmetics.com and return the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.

If you are returning an item(s) received as a gift, please check the box marked “Gift Return” on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

Mail to:
Orchid Cosmetics Inc.
Customer Returns
1884 Merivale Road, Unit 16
Ottawa ON, K2G 1E6

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable. Gift Cards and eGift Cards cannot be returned or exchanged.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from orchidcosmetics.com may be returned for refund.

If you have questions about returns, please contact us by phone at info@orchidcosmetics.com.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@orchidcosmetics.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.